Tech savvy customers access your products/services through their mobile devices. They demand quick, convenient digital experiences throughout their customer journeys. How well do you know them, their experiences and what exactly is going on when they are interacting? Are you able to drill into visitor behavior to analyze each of their sessions?
CX delivers a deep visibility into how customers are behaving and what they are experiencing while interacting on web or mobile channels. By understanding areas of friction, teams can quickly act to address the cause of issues. CX enables you to replay individually captured sessions to see responsive/unresponsive user gestures.
Sessions replays enables to identify individual struggles and why they chose to abandon your site. With CX you will have an overall representation of that individual’s behavior and the business impact.
CX empowers teams throughout an organization, including e-commerce, marketing, development and design, customer service and compliance administration.
- One stop solution to understanding customer struggles
- Insight into customer intentions and goals
- Rich mobile usability analytics
- Determine Revenue Impact
- Deliver winning web/mobile services